Privacy Policy

Effective date May 18th, 2023, || Last Updated December 13th, 2023.

Encore Physical Therapy LLC values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect information through our website. By accessing or using our website, you agree to the terms detailed herein.

What Personal Information do we collect from the people who visit our website

When requesting for appointment or when requesting to contact Us via our website, you may be asked to enter your name, email address, Postal Address, phone number, date of birth and any other information you provide which can be used to personally identify you and assist you with your request to better assist you. We may also obtain Personal Information from the following categories of sources:

Cookies: Our Services may use cookies and other technologies to generate various reports on the traffic coming to our web properties to study user behavior, ways to improve our websites, our conversion metrics, and the effectiveness of digital marketing campaigns. We do not link this automatically collected data to other Personal Information we may have about you. A cookie is a small string of information that the website you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website, and that information helps us to understand your preferences and improve your website experience.

Why We Collect Information

We collect and store information that you provide to us on or directly through Digital Services. We collect your information for several reasons, depending on the Digital Services, including to:

Schedule an appointment.

Provide physician referrals.

Provide, maintain, and improve our Digital Services and provide you with relevant or personalized information.

Enable you to participate in a survey, feedback request, assessment, contest, promotion or interactive area of the Digital Services, and live audio and video during virtual events or meetings.

Process your registration or subscription to Digital Services.

Process your requests, or requests on your behalf, for educational information and available services, directions to our facilities, online appointments and reminders, and other information we make available to the public.

Send you notices, updates, and alerts.

Provide support, customer service, and administrative messages and to respond to your comments and inquiries

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

COPPA (Children Online Privacy Protection Act)

Our Services are not directed to children, and we do not knowingly collect Personal Information from children under the age 13. If we find out that a child under age 13 has given us Personal Information, we will take steps to delete that information. Where deletion is not possible, we will take steps to de-identify that information. If you believe that a child under age 13 has given us Personal Information, please contact us at +1832-615-4865 or email us at Info@encorePTclinic.com or just contact us via “Contact Us” section.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address to:

Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@encorePTclinic.com or click Unsubscribe link via email.

For Opting Out of Phone System services via SMS: Simply reply “STOP”, “CANCEL” to Opt Out of our automatic short messaging services(SMS).

By utilizing our website, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not consent to these terms, please refrain from using our website. This Privacy Policy is subject to periodic review and updates. We may occasionally update our Privacy Policy to ensure it reflects our practices and serves you better. Any modifications will be effective immediately upon posting the revised policy on our website. Your continued use of our services signifies your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically, as your ongoing use indicates your agreement with any changes implemented.